Frequently Asked Questions
Everything you need to know about your TTRacing experience.
How long does shipping take for my gaming chair?
Orders are typically processed within 1-2 business days. Delivery times vary by location, usually ranging from 3 to 7 business days for domestic shipments.
Is assembly required for TTRacing products?
Yes, our chairs and desks are shipped flat-packed to ensure safety during transit. Each product includes a comprehensive assembly guide and the necessary tools for a quick setup.
What is the warranty policy on TTRacing furniture?
We offer a 2-year limited warranty covering manufacturing defects on parts and frames. This ensures your investment is protected against structural issues under normal use.
Can I return my product if I am not satisfied?
We offer a 7-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' installment options at checkout.
How do I clean and maintain my upholstery?
For PU leather, use a damp microfiber cloth with mild soap. For fabric models, we recommend a specialized fabric cleaner or light vacuuming to remove dust and debris.